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Frequently asked questions
General
We all know that weather in South Mississippi can change dramatically in a short period of time. To ensure safety of the children, we will not setup if there is any chance of rain in the forecast for the event time, We encourage all clients planning an outdoor event to have an alternate indoor location available. If there is no indoor location available, we can reschedule your event within 1 year from the event date based upon availability.
Soft Play equipment can get very hot when setup in the direct sunlight. Therefore, it is recommended that all outdoor setups on hot and/or sunny days are in shaded area such as under a tent or patio covering.
We collect a $107.00 (taxes included) refundable damage deposit with each rental. If the equipment is returned in the same condition in which it was delivered, then this fee is refunded within 48 hours. In the event that there is any damage to the equipment during the rental period, this deposit will be used toward the repair and replacement of any damaged materials. If the damage is greater than $160.50, the client will be invoiced for any additional damages.
• Deposits are non-refundable.
• If cancellation occurs 14+ days prior to the event, payments (including the deposit) may be transferred to a new date within 12 months, based on availability.
• Cancellations within 7 days of the event are non-refundable. We understand that things happen; however, a cancelled party represents a date that could have been offered to another client.
• Cancellations 8–13 days prior to the event are non-refundable and non-transferable.
• No refunds are issued for weather-related issues. Events may be rescheduled one time due to weather, based on availability.
• The damage deposit will be returned regardless of cancellation, provided no damage has occurred.
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