Question 1

What is the appropriate age for Soft Play?

Accepted Answer

Our equipment is for children 0-5 years of age only.

Question 2

Are your soft play rentals clean and safe?

Accepted Answer

Absolutely! We understand the importance of hygiene and safety, especially for children. Our soft play rentals are thoroughly cleaned and sanitized before and after each use to ensure a germ-free environment.

Question 3

How do I book?

Accepted Answer

Simply fill out our inquiry form, and we will get back to you with a customized party quote within 72-hours of submission.

Question 4

Do you require a deposit?

Accepted Answer

Yes, we require a nonrefundable 25% deposit of your total party package and a  $100.00 reimbursable damage deposit to reserve your party. In the event that the party is cancelled for any reason, this deposit can be used toward another party within 12 months of the original event date.

Question 5

How long can I rent the soft play equipment for?

Accepted Answer

Our packages include a 5-hour rental period. If you’d like to add additional time, you can do so for $t5/hr.

Question 6

Are you insured?

Accepted Answer

Yes! We are fully licensed and insured.

Question 7

What is your Weather Policy?

Accepted Answer

We all know that weather in South Mississippi can change dramatically in a short period of time. To ensure safety of the children, we will not setup if there is any chance of rain in the forecast for the event time, We encourage all clients planning an outdoor event to have an alternate indoor location available. If there is no indoor location available, we can reschedule your event within 1 year from the event date based upon availability.

Soft Play equipment can get very hot when setup in the direct sunlight. Therefore, it is recommended that all outdoor setups on hot and/or sunny days are in shaded area such as under a tent or patio covering.

Question 8

What areas do you serve?

Accepted Answer

We are based out of Biloxi, and are happy to serve all of Jackson, Harrison, & Hancock counties. Don't see your area? Let's chat!

Question 9

Do charge a delivery fee?

Accepted Answer

We provide free delivery, setup, and pickup services for all locations within 15 miles of our Biloxi. A delivery fee will apply for any location that is further. We will calculate your exact delivery fee in your custom party quote.

Question 10

What payments do you accept?

Accepted Answer

All payments are made through our online invoicing via Square.

Question 11

What happens if there is damage to the equipment during the rental?

Accepted Answer

We collect a $107.00 (taxes included)  refundable damage deposit with each rental. If the equipment is returned in the same condition in which it was delivered, then this fee is refunded within 48 hours. In the event that there is any damage to the equipment during the rental period, this deposit will be used toward the repair and replacement of any damaged materials. If the damage is greater than $160.50, the client will be invoiced for any additional damages.

Question 12

What is your cancellation policy?

Accepted Answer

Deposits are non-refundable.
If cancellation occurs 14+ days prior to the event, payments (including the deposit) may be transferred to a new date within 12 months, based on availability.
Cancellations within 7 days of the event are non-refundable. We understand that things happen; however, a cancelled party represents a date that could have been offered to another client.
Cancellations 8–13 days prior to the event are non-refundable and non-transferable.
No refunds are issued for weather-related issues. Events may be rescheduled one time due to weather, based on availability.
The damage deposit will be returned regardless of cancellation, provided no damage has occurred.

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Frequently asked questions